Settlement (RAP & OSN) Case Worker
Department: RAP & OSN
Close Date: 12/08/2022
Regina, Saskatchewan, Canada - S4P 2K1

Regina Open Door Society

Settlement RAP & OSN Case Worker Settlement Program

Closing date: December 8, 2022 Internal/external

The Regina Open Door Society RODS is a non-profit organization that provides settlement and integration services to refugees and immigrants in Regina. RODS is committed to meeting the needs of newcomers by offering programs and services that enable them to achieve their goals and participate fully in the larger community.

The Regina Open Door Society Inc. is seeking a qualified individual to staff the term position of Settlement Case Worker. The term for this position is December 16, 2022 to March 31, 2024. Resettlement Assistance Program RAP works in coordination with other IRCC funded and other community programs to provide newcomers with initial settlement support to ensure they are able to settle in the city. Orientation Services for Newcomers OSN works to provide newcomers with information, orientation, case planning, and referral and support services to foster their adaptation and integration Life skill is provided to newcomers with high and complex needs.

Accessing RAP services will help newcomers meet their initial settlement needs and goals while under the OSN program newcomers meet their everyday settlement needs and goals; to assist them in better understanding life in Canada.

Desired qualifications/education

  • A Post-Secondary education and 2 to 3 years related work experience are position
  • Additional requirements include:
    • A criminal record check, clean child abuse registry record,
    • A valid class 5 driver's license, and
    • A clean driver
    • Fluency in Dari/ Pashto or Arabic/Tigrigna Language, will be an asset

Job Description

RAP Responsibilities:

  • Deliver the RAP program according to IRCC guidelines and follow RODS policies & administrative procedures
  • Contributes to overall RAP planning and implementation
  • Coordinate timely and effective services including assisting with arrival i.e. airport reception, basic life skills, transportation
  • Conduct needs assessments and referrals that respond to the immediate needs of clients
  • Provide appropriate temporary accommodation that supports the timely and effective delivery of RAP services with a minimal burden on clients
  • Support clients with basic life skills and follow ups i.e. wellness calls with clients upon arrivals
  • Assist with the purchase of household items, groceries and meals for clients
  • Provide information and orientation to clients regarding life in Canada i.e. financial, transportation, housing, etc. and arrange and interpreters when needed
  • Gather and create resources for program and clients
  • Keep track of client service and enter services in data management system such as iCARE, or RODS internal database. Ensures timely creation and submission of program reports
  • Develop a learning plan; participates in RAP-related training opportunities to stay current on issues affecting RODS clients
  • Participates in regular team and organization-wide staff meetings
  • Acts as a liaison with the community on newcomers behalf
  • Engages partnerships to ensure client-focused service delivery
  • Preforms surveys and data analysis as required for clients
  • Maintains confidentiality on behalf of all GARs clients, RODS staff and volunteers

OSN Responsibilities:

  • Organize and deliver orientation and information sessions assist newcomers to better understand the Canadian systems through orientation, informational meetings and workshops, and individual information and referral sessions
  • Facilitate one-on-one initial case planning; assist clients in identifying and assessing their needs, develop short and long-term goals
  • Provide information/orientation, guidance and referrals to assist families during the settlement and integration process
  • Research information and services /program that are relevant for the settlement of newcomers
  • Provide individuals and families with culturally sensitive Para-professional Solution Focused Counseling
  • Promote the role of the Orientation Services for Newcomers Program
  • Provide/facilitate Citizenship education to newcomers
  • Promote culturally sensitive links between community agencies and newcomer families
  • Consult with community agencies on settlement and culture issues affecting immigrant /refugee families
  • Conduct satisfaction surveys with immigrants and refugees in order to determine their satisfaction with the services provided. This should be done throughout the year
  • Facilitate access to services and resources where there are barriers due to language, gender, age, culture and race by providing support services such as interpretation/translation and transportation Clarifying information
  • Maintain regular contact with clients by phone or through face-to-face meeting to provide them with relevant information or review their progress
  • Assist other service providers to better serve immigrant and refugee families;
  • Prepare monthly and other reports as required by funding agreements in accordance with RODS policies and procedures
  • Input relevant program data into RODS databases


  • Builds constructive relationships characterized by a high level of acceptance, cooperation and mutual respect
  • Helps to create and contributes to a work environment that embraces and appreciates Diversity
  • Values and respects the internal and external customers clients to the organization
  • Accountability: Takes personal responsibility for the quality and timeliness of their work, and teamwork
  • Believes, respects and adheres to the vision, mission and values of RODS
  • Acts with integrity and demonstrates knowledge of the code of ethics of working in social services
  • Adapts to changing program requirements, conditions and work responsibilities, practice time and resource management techniques and demonstrate effective teamwork in a diverse team
  • Demonstrate specialized, advanced knowledge of resettlement/settlement processes and referral
  • Practice effective interpersonal and intercultural communication techniques in working collaboratively with staff and external partners while demonstrating networking and teamwork skills
  • Support and promote community-based development activities/initiatives to assist with the integration of RAP clients into the community.
  • Demonstrate critical thinking and problem-solving techniques with solid para professional counseling and group facilitation skills.
  • Knowledge of settlement related issues facing immigrants and refugee youth, children and families
  • Broad knowledge of coordinating large scale group events and sessions and coordinate with external agencies to deliver sessions.
  • Understanding of Canada and Saskatchewan Privacy Policies and education system
  • Strong time-management and organizational skills are essential
  • Computer skills with knowledge of Windows, MS Office, email and
  • Good verbal, written and presentation skills in Bi-Lingual or Multi-Lingual.

The hours of work is flexible Monday - Friday totaling 33.75 hrs per week including after hours and weekends. All position at RODS requires a clean criminal record check. The annual salary scale for this position is $40,937.65 $23.32 per hour

We thank all candidates for their interest; however, only those selected for interviews will be contacted. Successful candidates will be contacted for an interview. Please be able to provide three work related references at the time of your interview. No phone calls please. Please respond in confidence via link only: