CRM Search/Development Manager
Department: Finance
Close Date: 07/26/2024
Term
Saskatchewan, Saskatchewan, Canada - S4P 0K1
Description

Mission Statement

The Regina Open Door Society RODS is a non-profit organization that provides settlement and integration services to refugees and immigrants in Regina. RODS is committed to meeting the needs of newcomers by offering programs and services to enable them to achieve their goals and participate fully in the larger community.

The Regina Open Door Society is committed to fostering a work environment that values diversity, equity, and inclusion. We actively seek candidates who share these values and contribute to our diverse community. Our aim is to eliminate barriers to employment, ensuring that all qualified individuals have the opportunity to join our team. Our facilities are fully accessible, accommodating the needs of all individuals.

We are located in the City of Regina on Treaty 4 land, which is recognized as the traditional territory of the nêhiyawak/Cree, Nahkawē/Saulteaux, Anihšināpēk, Dakota, Lakota, Nakoda, and the homeland of the Métis Nation.

Position Summary

The Regina Open Door Society is seeking an individual to undertake a search for, development and implementation of a Customer Relationship Management system that meets the requirements of the organization. Working with the Executive Director and the CRM Committee, the successful candidate will conduct an internal needs/requirements assessment, develop parameters for a vendor search, undertake a search and solicit vendor proposals, as well as lead the development and implementation of the chosen platform.

Requirements

  • University Degree in a relevant field.
  • Knowledge of CRM solutions, CRM development and administration.
  • Experience with CRM administration, configuration and development.
  • Experience with automating business processes, data analysis, creating reports and dashboards.
  • Strong problem-solving skill.
  • Strong communication skills.
  • Strong collaborative approach.

7Competencies

General Competencies

Quality/Compliance: achieving a standard of excellence with work processes and outcomes while honoring RODS policies and funder/regulatory requirements

Client Focus: striving for high client satisfaction, going out of your way to be helpful and pleasant, making it as easy as possible for the client

Communication: balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed

Collegiality: being helpful, respectful, and approachable and team oriented, building strong working relationships and a positive work environment

Initiative: taking ownership of your work, doing what is needed without being asked, following through

Efficiency: planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things

Coach ability: being receptive to feedback, willing to learn, embracing continuous improvement

Respect for Diversity: ability to work within a cross-cultural environment and display acceptance and respect for different cultures and backgrounds.

People Management for those with supervisory duties: setting clear expectations, reviewing progress and processes, providing feedback and guidance, holding people accountable

Specific Competencies

CRM Knowledge: detailed knowledge and experience with CRM solutions, development and administration.

Project Management: sound project management experience

Analytical Skills: ability to analyze complex and detailed technical information and specs.

Knowledge of stakeholder engagement processes: ability to plan and execute internal stakeholder engagement to establish needs/requirements.

Duties and Responsibilities

Key duties and responsibilities include but are not limited to:

  • Leading an organization wide internal needs/requirements assessment.
  • Developing a final requirements plan that supports the development of the parameters of a vendor search.
  • Conduct vendor search and evaluate against organizational requirements.
  • Solicit proposals from shortlisted vendors.
  • Recommend a vendor solution.
  • Lead the internal organizational role in development, facilitate staff training and system roll out.

Direct Reports

None

Delegated Authority

This position is at a Manager Level and will oversee the CRM search/early implementation budget subject to the authorization of the Executive Director.

Salary Level/Classification

The classification for this position is Manager at Step 1. The annual salary for this position starts at 74,817.38 and $35.97 /hour.

Working Conditions and Application Instructions

Work is performed primarily in a standard office environment with extensive employees and public contact and frequent interruptions. Primary functions require sufficient physical ability and mobility to work in an office setting.

*Hours of work are Monday to Friday from 8:00 AM to 5:00 PM with one-hour unpaid lunch break and one Scheduled Day off SDO every month. All positions at RODS require a clean criminal record check. There is a cost shared benefits package and 3% pension contribution available to the employee with a successful completion of a six-month probationary period.

We thank all candidates for their interest; however, only those selected for interviews will be contacted. Please be able to provide three work related references at the time of your interview. Please respond in confidence no later than 4:00 PM on July 26, 2024 by email to: link provided