Case Management Facilitator
Employer: Regina Open Door Society
Number of positions: 1
Type of positions: Case Management Facilitator
Regina Open Door Society
Case Management Facilitator
Term Full- time
Closing date: August 15, 2020
The Regina Open Door Society Inc is seeking a qualified individual to staff the full-time term position of Case Management Facilitator from September 1, 2020, to March 31, 2020, with the possibility of extension.
Under the supervision of the Manager of Settlement, Family and Community Services Department and in close collaboration with the Settlement Team Leader this position is responsible for accomplishing the RODS Case Management Program operational objectives by providing lead hand in planning and organizing programs and services, supporting program staff and monitoring and evaluating progress.
This position will also employ a case management approach to assist newcomers referred to the program to obtain the support and services they need to meet their settlement needs.
The ideal candidate will have relevant post-secondary training in Social Work or Social Sciences and two to three years of related work experience, Demonstrated maturity, the ability to work cross-culturally, a positive attitude, the ability to document cases, effective organizational, communication, time management and basic computer skills would be necessary. The successful applicant will also require a valid driver’s license and clean driver abstract.
Criminal record check, child abuse registry check, class 5 driver’s license and access to a reliable vehicle.
• Maintain an active caseload of 25 to 50 individuals
• Review Government Assisted Refugees (GAR’s) needs assessment and Goal plan documents provided by the Case Management Triage Center
• Review the needs assessments for Government Assisted Refugees (GAR’s) provided by the Case Management Triage Center
• In collaboration with clients Identify short and long-term settlement goals
• Provide supportive counselling and crisis intervention, etc.
• Link/refer clients to appropriate services support and help networks. This position is responsible for planning, negotiating, coordinating & monitoring the systematic delivery of services on time.
• Support through the process of service negotiation, which may include activities
• Arrange appointments, interpretation services and accompany newcomers as needed
• Develop, design and maintain a list of general program & activity resources
• Conduct and publicize group sessions and activities for group participants
• Work closely with service providers to ensure seamless service referrals and follow-ups
• Refer clients to services that address settlement needs including Community Connections, Settlement (internal and external) and other required services
• Develop and cultivate relations and partnerships with the community (building capacity)
• Develop and cultivate relations with recreational groups and organizations
• Conduct client support services exit Interviews
• Participate in case management meetings
• Evaluate case managed newcomers and activities at regular intervals and upon closure of the case to ensure that positive results are being achieved.
• With the consent of the client assembles a support team if needed
• Ensure the case plan and intervention and progress is appropriately tracked and documented
• Ensure client case plan are appropriately implemented
• Work with the Settlement Team Leader to oversee the day-to-day operations of RODS Case Management Program ensuring the quality of day to day service delivery; reviews processes, suggest improvements so that the team related metrics are met or exceeded
• Support an environment that is aligned with RODS mission and vision statement which provides holistic client services using a case management model of service that is client-centric, strength-based, and uses an empowerment-based approach
• Assist and support team members to achieve and maintain program and team goals
• Lead Case Management meetings
• In Consultation with the Settlement Team Leader assign cases; monitor, assess and maintain staff schedules
• Delegate tasks and set deadlines
• Schedule and Chair regular team meetings
• Work with the Settlement Team Leader to identify staff development and training needs and ensure training fulfillment for the team by tracking against the program’s and team’s training plan
• Work closely with RODS partners to ensure effective and efficient utilization of the organization’s resources; utilize language aids/interpreters/volunteers as necessary; link with other programs as necessary
• Prepare program’s monthly, quarterly, annual and other narrative and statistical reports
• Identify and initiate process improvements: conduct monthly team meetings to provide updates and identify gaps and opportunities (issues arising, challenges, trends); monitor metrics (i.e. I CARE, ETO, tracking sheets, etc.); conduct quarterly activity service monitors, and file and inventory audits
• Attend Settlement Program meetings, as required
• Evaluate the client’s satisfaction and quality of service provided using program tools. Provide a report on an annual basis
• Collaborate in the organization’s annual program evaluation
• Explore opportunities and liaise, develop and maintain rapport with community-based organizations and organization serving immigrants
Qualified applicants will display the following competencies:
• Experience working with diverse populations and families from a strength-based approach
• Proven settlement experience working with newcomers, professionals, illiterate, victims of trauma, war, torture, persecution, abuse, mental health
• Training in case management and counselling
• Knowledge about Process of Adaptation and impact in family roles
• Knowledge about the Wraparound process
• Demonstrated ability to advocate, liaises, mediate
• Knowledge of international issues that impact refugees/immigrants
• Address client needs within a social justice framework acknowledging visible and invisible barriers
• Computer skills with knowledge of Windows, MS Office, email and internet.
• Good verbal, written and presentation skills in English.
• Ability to professionally communicate in a cross-cultural environment.
• Ability to address difficult issues and presents concerns constructively.
• Ability to champion new and innovative approaches
• Ability to understand internal and external clients and giving precedence to the needs of clients.
• Awareness and respect for others’ objectives and responsibilities.
• Ability to present information and expresses ideas clearly through the spoken word; influencing or persuading others
• Demonstrated ability to resolve conflicts situations collaboratively and by working toward win-win situations.
• Ability to build support for ideas or changes by developing and presenting logical arguments
• Ability to acknowledge and assume responsibility for actions within the scope of their position concerning their program/services, clients, and the organization as a whole.
The hours of work are Monday to Friday from 8:15 AM to 4:00 PM. All positions at RODS require a clean criminal record/child abuse registry check. There is a cost-shared benefits package and a 3% contribution to the Saskatchewan Pension Plan available to the employee with successful completion of a six-month probationary period. The annual salary for this position is $49,549.37
We thank all candidates for their interest; however, we will only contact those selected for interviews. Please be prepared to provide three work-related references at the time of your interview. No phone calls, please. Please respond in confidence by email to:
Wendy L Brooks
Regina Open Door Society
How To Apply
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