Case Management Worker

Employer: Regina Open Door Society

Location: Regina

Number of positions: 1

Type of positions: Case Management Worker

Wage/Salary: $39,743.81 ($22.64 per hour)

Regina Open Door Society

Case Management Worker    

Closing date: August 12,2020

 The Regina Open Door Society (RODS) is a non-profit organization that provides settlement and integration services to refugees and immigrants in Regina. RODS is committed to meeting the needs of newcomers by offering programs and services that enable them to achieve their goals and participate fully in the broader community.

 The Regina Open Door Society Inc. is seeking a qualified individual to staff the full-time term position of n Worker. The term for this position is  September 1, 2020, to May 31, 2021  

Position Summary

 The Case Management Support Services Support Case Worker position assists  Government Assisted Refugees (GARS) in their settling and integration process in the city of Regina. The position provides one on one support including settlement counselling, information & orientation, assistance with accessing health services, housing assistance including home visits and outreach and other activities aimed at helping GARS clients acclimatize themselves to their respective neighborhoods and community. The primary focus of the role is assisting clients through the initial stages of settlement and integration process in Canada.


Client Services

Maintain an active caseload of 25 to 50 individuals 
Review the needs assessments for Government Assisted Refugees (GAR’s) provided by the Case Management Triage Center   
In collaboration with clients Identify  short and long-term settlement goals
Conduct individual group orientation sessions with Government Assisted Refugees
Conduct friendly home visits as required to re-assess client needs
Refer clients to group activities that may include: social events, group discussions, conversational circles, etc.
Arrange appointments, interpretation services and accompany newcomers as needed
Develop, design and maintain a list of general program & activity resources
Conduct and publicize group sessions and activities for group participants
Work closely with service providers  to ensure seamless service referrals and follow-ups
Refer clients to services that address settlement needs including Community Connections, Settlement (internal and external) and other required services
Develop and cultivate relations and partnerships with the community (building capacity)
Develop and cultivate relations with recreational groups and organizations
Conduct client support services exit Interviews
Participate in case management meetings

Other Duties

·       Participate actively in all mandated training, staff meetings and workshops

·       Maintain and submit accurate tracking documents and monthly reporting updates to the supervisor

·       Maintain appropriate database records and files pertaining to settlement services provided to clients

·       Ensure proper and confidential handling of all client information and files

·       Operate by following the policies, guidelines, and protocols of the program and partner organizations

·       Accept other duties as assigned

 Desired qualifications/Education


The minimum level of education required is a Community College Diploma preferably in Social Services, Counselling, Psychology, or related fields.


Minimum of two  year of experience in working with newcomer families, including adults, children youth & seniors and working in partnerships with other health and community agencies.

 Physical/Manual Competencies:

1.     Ability to operate normal office equipment such as computers and printers

2.     Keyboarding skills

Cognitive Competencies:

1.     Ability to read and communicate straightforward and routine information to clients, CCLC staff, school staff and other partners

2.     Ability to read and authenticate client documents

3.     Ability to prepare standard reports, forms and program statistics

 Social Competencies:

1.     Ability to demonstrate anti-oppressive practices

2.     Ability to provide trauma and violence informed care

3.     Ability to demonstrate a commitment to respond to clients’ requests and needs on time

4.     Ability to communicate effectively both in individual and in group settings

5.     Ability to work effectively as part of a team

6.     Ability to work in partnerships and collaborative relationships across different stakeholders

 Operational/Technical Competencies

1.     An appropriate level of proficiency in the principles and practices of newcomer services, group facilitation and community development

2.     Basic digital and computer skills

 Other Requirements

·       Valid Class 5 Drivers License

·       Access to a vehicle

·       Clean drivers abstract

Job Characteristics

 Decision Making:

·       Makes major program-related decisions in consultation with the Team Leader /Manager

·       Follows policies, guidelines and procedures in making decisions

Needs to consider long term impact on school and client relationships in decision making
 Working Relationship:

·       Works under minimal supervision from the Program Team Leader

·       Communicates with a wide range of audience including staff, volunteers, clients, clients’ family members, community partners and general public

 The hours of work are Monday to Friday from 8:15 AM to 4:00 PM Monday to Friday. occasionally works in time shifts and some overtime required; some travel required within the city of Regina

All positions at RODS require a clean criminal record/child abuse registry check. There is a cost-shared benefit package and a 3% employer contribution to the Saskatchewan Pension Plan available to the employee with successful completion of a six-month probationary period. The annual salary for this position is $39,743.81 ($22.64 per hour)  

We thank all candidates for their interest; however, we will only contact those selected for interviews.   Please be able to provide three work-related references at the time of your interview. No phone calls, please.  Please respond in confidence by email to:

Wendy L Brooks  


Human Resources

Regina Open Door Society

1st floor-2314-11th Avenue  

Regina, SK, S4POK1