Enhanced Life Skills Worker

Employer: Regina Open Door Society

Location: Regina Open Door Society

Number of positions: 1

Type of positions: Full Time Term Position

Wage/Salary: The annual salary for this position is $38,008.60 ($21.66 per hour)


The Regina Open Door Society Inc. is seeking a qualified individual to staff the full-time term position of Settlement Caseworker from July 20, 2018 to September 10, 2018. 

Responsible to the Settlement and Family Unit Manager for direct delivery of life skills and enhanced orientation services to refugees with complex needs.  This position requires the knowledge and awareness of the challenges common to high-risk refugee families and of the cultural values and practices within the refugee community.  Requirements will also include knowledge of the settlement process (orientation, adaptation, integration), the demonstrated ability to relate to families undergoing high degrees of stress and the aptitude to handle high stress and emotionally demanding work environments.  Demonstrated maturity, a positive attitude, the ability to document cases, effective organizational, communication, computer and time management skills will also be necessary.

Desired qualifications/education

Post-secondary education, preferably in education or other social services related area;

At least one (3) year’s work experience in a client-orientated position or related field targeting immigrants and refugees;

Knowledge of and experience with issues facing immigrants and refugees; broad knowledge of community resources and settlement issues;

Solid  group facilitation skills;

Strong inter-personal skills for effectively dealing with a diverse public which includes staff of other community agencies and multi-cultural clientele;

Proficiency with computers (Word, email, internet, Access);

Ability to construct and administer survey

Ability to conduct needs assessment and develop a settlement Plan 

Strong spoken and written communication skills in English and a second language;

Good report writing and public speaking skills in English, and ability to document and track client interventions; and

Demonstrated ability to complete tasks while contributing effectively as a team member


Professional: ability to comply with work code of ethics, maintain healthy boundaries and confidentiality,
Communication skills in cross-cultural settings: ability to communicate in a culturally sensitive way and in client’s language where necessary
Cross-cultural sensitivity: ability to interpret cultural differences and use cross-cultural approach in service delivery;
Helping skills: ability to establish rapport with clients and create a safe environment based on trust;
Counselling skills: ability to understand client experience, assess and prioritize needs with clients, contract and offer supportive counselling;
Needs Assessment and Settlement Planning : Ability to assess client needs , develop a settlement plan and evaluate clients progress
·         Time Management : Strong time-management and organizational skills

Program Outcomes : Ability to develop tools to measure program outcomes , administer surveys/evaluations  and report program outcomes
Problem-solving and mediation skills: ability to help clients present claims and seek fair treatment, to negotiate between clients and other parties, and to facilitate understanding and agreement;
Networking skills: ability to help clients connect with schools and other community organizations ;
Office skills: ability to apply computer skills, when necessary in information research, record services and updating case notes and files, e-mail, as well as skill in the operation of office equipment and systems; and
Ø  Collaborative skills: willingness to work as a team member, consulting and sharing information with colleagues.

Ø  Group Facilitation skills : ability to facilitate group sessions 

Detailed Position Description

·        Delivers orientation and life skills services at Reception House/motel and through home visits following move to permanent accommodations; determines and meets on going orientation needs.

·        In consultation with the Settlement Team Leader or SFSU Manager, provides or arranges for interpretation services to newcomers as required for the delivery of enhanced orientation/life skills information.

·        Provides practical needs based orientation and life skills services and support that enable refugees to cope with the complexity of modern western systems and their transition to independence.

·        Works with the SSWIS program to deliver the life skills  Refugee School Parents Orientation 

·        Provides orientation support services to newcomers including accompaniment to provide real life learning opportunities in settings such as grocery stores and bus routes

·        In Consultation with the Settlement Team leader provide newcomers with a referral to other  community life skills programs  

·        Encourages successful settlement and healthy positive life style adaptations through the provision of daily living orientation information including one-on-one hands-on orientation according to individual client/family needs

·        Helps parent(s) to develop/be aware of Canadian norms/skills-regarding parenting.

·        Assists families to deal with circumstances that might place themselves and their children at risk (i.e. removing a fire/smoke detector, leaving a stove burner on)

·        Develops networks within the community to become familiar with and facilitate the referral of assigned families to other community resources

·        Organizes community connection tours to connect newcomers with services such as YMCA , Regina Public Library

·        Records client information, family plan, observations/activities and documents services as required for supervisor, funders reports and input into ICARE and RODS database

·        Establishes trusting and supportive relationships with assigned refugee families

·        Works collaboratively with the Settlement and Integration Services staff members to ensure that service delivery to clients is carried out effectively and efficiently.

Other Requirements   

Valid Driver’s class 5 Saskatchewan license
Criminal Record Check
Vulnerable sector check
CPR /First Aid an asset
Hours of work are Monday to Friday 8:15 AM to 4 PM.  This position may be required to work flexible hours (weekends and after hours).  The annual salary for this position is $38,008.60

We thank all candidates for their interest; however, only successful candidates will be contacted for an interview. Please be able to provide three work related references at the time of your interview. Please no phone calls. Please respond in confidence no later than 4:00 PM on June 30th, 2018 via mail, or fax or email to:

Murshed Abdullah Al Hussain

Settlement Team Leader

Regina Open Door Society

4th Floor -2220 12th Avenue  

Regina, Saskatchewan, S4P0M8

Fax: 306-757-8166

Email: Murshedh@rods.sk.ca